Artificial intelligence might be on the verge of changing the future of call centres forever.
What’s happening:
- SoundHound AI (NASDAQ: SOUN) has announced they have significantly scaled up their artificial intelligence voice technology platform as part of their partnership with French insurance giant Apivia Courtage
By the numbers:
- The artificial intelligence voice technology developed by SoundHound AI has already handled 100,000 customer calls for Apivia Courtage in less than 12 months
- Currently, SoundHound AI has their voice technology managing roughly 1,000 new calls every single day for Apivia Courtage
- Since first implementing SoundHound AI’s voice technology, Apivia Courtage has seen a 20% reduction in the total volume of calls which require human assistance to resolve
Why it matters:
- Artificial intelligence has been rapidly finding new potential breakthrough applications in everything from mixed martial arts to fully autonomous vehicles to clinical trials
- Call centres are an enormous business globally that have not seen many major technological advancements or disruptions in multiple decades, which artificial intelligence might be on the cusp of changing
Going deeper:
- SoundHound AI has also been experiencing rapid adoption of their artificial intelligence models from automakers, including recently launching a notable voice technology partnership with multinational vehicle manufacturing conglomerate Stellantis (NYSE: STLA)
